Agency relationship guide

Agency is a relationship established when two parties agree to have one party act on behalf of the other. The example discussed in this guide will be the real estate brokerage acting on behalf of a buyer or a seller. The agency relationship exists between the Client (buyer or seller) and the Agent (the brokerage, including its broker, associate brokers and associates).
Members of the public at first point of contact with a brokerage representative are not in an agency relationship with the brokerage. It is important to note that an agency relationship can be created if either party acts in a manner that implies that such a relationship exists. For example, an agency relationship may be created unintentionally if the buyer or seller provides confidential information to the REALTOR® or asks the REALTOR® for advice about a possible purchase or sale. You should be careful not to form this relationship until you have made a conscious decision to have the brokerage act on your behalf and you have consented to the agency relationship in writing.
see more: Agency Relationships guide.pdf